Autumn & Winter 2026 Batches Open
Call WhatsApp
Scouting trails...

Popular Searches

View all results on dedicated search page →
🛡️ Official Policy & Compliance Document

Trek Cancellation & Refund Policy

Last updated: October 07, 2026 • Effective immediately

Trek Cancellation & Refund Policy

These are the general terms and conditions of Mountain guide. Which may be changed and amended from time to time and apply to all our services.

By accessing / browsing using and completing your reservation through mobile/website, you acknowledge and agree that you have read and understood all the trek terms and conditions set by Mountain guide as below. A bond or contract between customers and Mountain Guide shall come into existence once Mountain guide receives full payment and issues your Confirmation Invoice. The customer making the reservation or booking the trek on behalf of other trek members accepts all terms on their behalf and shall be fully responsible for making the entire payment.

Payment Terms

We at Mountain guide have come up with the most feasible payment policy to make it most convenient for all our customers, which is as under: –

  • Pay 30% Advance of the Invoice amount at the time of booking to secure your seats
  • Pay 70 % Remaining amount is payable on trek start date.
  • Any customer failing to pay their Advance or Remaining balance payment, the booking will be subject to final confirmation or seat availability.
  • Failing to complete your payment within the given time frame, the company reserves all right to cancel your booking or allot your booking to another customer without any prior notice and information, and also, the company shall not be liable for any refund.

Our payment Gateway is 100% secure and Trusted by Razorpay Gateway; also, you can choose the following payment method: –

  • Google pay
  • Phone pay
  • UPI
  • Paytm
  • Pay Pal (Only for International Trekkers)
  • Credit Card
  • Debit Card

Cancellation Policy

• Cancelling prior 21 days from trek start date – 10% deduction of the invoice amount towards GST & transaction charges, 90% is refunded.
• Cancelling prior 15-20 days from the trek start date – 30% deduction of the invoice amount towards GST, Transaction, accommodation at Base, ration, etc. 70% is refunded.
• Cancelling prior 7-14 days from trek dates – 50% deduction of the invoice amount towards GST, Transaction, accommodation at Base, ration, Trek leaders, permits, equipment, etc. 50% is refunded as a trek voucher with 1-year validity.
• Canceling prior 1-6 days from trek dates – 100% deduction of the invoice amount as Mountain Guide makes all arrangements, and we are set to take you on a trek.
Note: All cancellations must be received by Mountain Guide in writing; cancellation will be effective when the office in Wan Uttarakhand, receives the written notice. NO REFUND whatsoever will be made for cancellation received within the last 1-6 days of the trek date, and no cancellation shall be considered unless received in confirmation.

Trek Voucher / Refund

We at Mountain guide do not want any of our trekkers to suffer and get penalized with cancellation charges; therefore, Mountain guide has introduced the Trek Voucher with the following terms: –

Cancelling your trek within the set cancellation time bound, get a full refund as per terms in the form of a Trek Voucher.

  • The Trek Voucher will be valid for 12 months from the date of issue
  • The Trek Voucher can be used in any Trek all over India being Operated by Mountain guide
  • The Trek Voucher can be gifted to other family members or friends
  • To use the Trek Voucher, one needs to inform at least 15-20 days before the trek date; the last-minute request will be subject to seat availability on a particular date.
  • The cash refund is applicable only if Mountain guide cancels the Treks without any specific reason or just if the group is not formed.
  • The Cash refund will not be applicable if Mountain guide cancels the Treks because of any other reason beyond the control of Mountain guide.

To get more information about the same or to enquire how you can redeem it, you can write an email to book info@mountainguide.co.in

Date Change Policy

Kindly note the following details:-

  • Trek Date request should be sent to help info@mountainguide.co.in
  • Trek Date request should be 7 days prior to the trek date
  • One-time trek date change will be Free of Charge, second time onwards it will be subject to an additional cost of 10% of the Invoice Amount Per time.
  • Once the date change is done booking is not provisioned for Cancellation

Unused Services & Items on your Adventures

No trekkers can claim, and No refund will be made for any unused services, such as unused accommodation, missed meals, transport services, sightseeing, or any other services. Such unused services are neither refundable nor exchangeable (no exceptions).